Hagglethorn Hollow

We are shipping worldwide!*
about 3 years ago – Sat, Apr 17, 2021 at 07:43:29 AM

Here we go! 

All regions (*other than UK and Asia, see notes below) have now had delivery plans approved and are ready to deliver! Some keen followers of the campaign may have seen this announcement already on QML's Facebook page yesterday. Here is a brief breakdown of the upcoming delivery plan so you know what to expect in your area.

USA - Deliveries will begin next week as early as Monday the 26th. Backers will receive their tracking numbers as soon as their item is ready to go.

Canada - The Canadian shipment will be heading to backers next week however backers need to be aware that while they will also receive tracking numbers, there is a longer delivery time due to transit. We expect our Canadian backers are probably aware of this.

EU - Deliveries and due to start immediately. Backers will receive tracking numbers once items are in transit.

Auz - Delivery is expected to start next week. Backers will receive tracking numbers once items are at the depot just before sending.

NZ - All backers should have received their pledges by now or be tracking their items in transit.

*UK and Asia - We really didn’t want to have to add the asterisk to the update title, but we wanted to get this info out but the final delivery plans for your regions are still in progress. We have made great progress in the last week and are expecting to sign off the plans soon. When this is finalized, tracking numbers sent out once items are in transit.

ROW (Rest of World) - If your location is outside the regions above, QML will be delivering your order from the fulfilment centre in the USA. Deliveries will begin next week.

If backers have any queries regarding their delivery,  they can contact our fulfilment centre at [email protected]. This applies to all regions other than New Zealand. New Zealand backers can contact us directly at [email protected]

Thanks again everyone! Your support has been incredible and we are incredibly grateful for your patience. It’s been amazing to see and hear stories from our New Zealand backers and we can’t wait for those stories to come from around the world. 

The TTG Team

A quick note on the 3D campaign - We are approx 8 weeks from launch but a more official announcement will be made in a few weeks time. Follow our social media pages for updates as well as our 3D partners at Printable Scenery.

April Updates
about 3 years ago – Fri, Apr 09, 2021 at 12:18:57 AM

Hello Backers

We can’t thank you enough for your support and ongoing patience. This situation we find ourselves in is the last thing we anticipated. After factory shutdowns, production delays, shipping delays, it really feels neverending with new and unforeseen challenges every day. The delays serve us no benefit at all and greatly affects our plans to move forward and retain such incredibly patient and passionate backers. We hear your frustrations and share them just as strongly but find ourselves in a situation where we are waiting on third parties to deliver the info that will resolve these final stages of delivery.

As many of you are aware, Hagglethorn Hollow has now been at distribution centers in different regions around the world for some time. We were so excited to finally hear that news after such an epic journey with so many battles fought to get there. However, as centers processed the stock and started to sort the pledges, it became apparent that the standard packing and delivery methods that were used for a standard board game were far from effective. Normal methods not only significantly increased costs but also meant more packages to track for both customer and fulfilment centre. The sheer scale of the orders and massive variety in combinations was an issue that was not properly recognised for the complications it would create.

Here in New Zealand where we personally sorted and shipped (all delivered are now completed or in transit) all the New Zealand orders, we saw first hand how complicated and detailed focused this process was and that our campaign was quite unique as the variety of order combinations was significantly underestimated. A distribution process we thought would take a week to complete ended up taking over 3 weeks to complete efficiently.

Currently, we are yet to receive the final distribution plans for the other regions. Distribution for these regions will only commence once these plans have been approved. We obviously cannot approve them until we receive and review them. We pursue progress on these daily and put ourselves on 24hr availability to help them achieve this so we can conclude this chapter of this journey. They have our full support and we do know they are doing their absolute best but are taking them longer than expected.

Again, we will provide information the moment it becomes official for each region. We apologise if the updates aren't more frequent, however, we do tend to hold back when the information is not solid, as we only want to deliver relative information with as much accuracy as possible.

Thanks again and we sincerely apologise for the delays and greatly appreciate you all for the incredible contribution you have all made to bring this world to life.

The TTG Team

March Updates - Product Previews
about 3 years ago – Fri, Mar 05, 2021 at 03:25:30 AM

Check out the first look at the unboxing of Hagglethorn Hollow!

Quick shipping updates:

AUS - Stock has arrived at the Australia port on March 27th. It is now going through customs and will then be sent to the fulfilment center. 

NZ - All stock has arrived at the Wellington fulfilment center and will be ready to send very soon. Backers to expect address confirmation emails in the next 48hrs and backers who are picking up will also receive pickup info.

USA/CA - Stock has all arrived at the fulfilment centre in Florida. Backers to expect confirmation emails soon. This is a follow up to the previous confirmations sent out by QML. Please recheck your address info and update if required. 

EU/UK - Stock has arrived and is going through stocktake and processing. 

ASIA - Stock has arrived and is going through stocktake and processing. Backers to expect confirmation emails soon. 

Thanks again everyone, so good to finally being here in the final stages. Look out for the painting tutorial coming out next week. This journey is almost complete and the next one will soon begin. 

The TTG Team 

Quick note for USA and Canada Backers
about 3 years ago – Sun, Feb 14, 2021 at 06:44:52 AM

Hello backers, this is just a quick update for our backers in the USA and Canada.

We have been informed that our USA and Canadian backers are now receiving confirmation emails from our fulfilment company, QML. This is of course very exciting for all, however soon after these emails were sent, it was realised they used an older version of the address database. Please double-check the address when you are asked to verify. We expect that QML will likely do an additional round of e-mail checks just to be certain.

Thanks again everyone, and if you have not received an email and you are based in the USA, please DM us and we can follow up on any concerns or confirmations for you.

For all our backers and late pledges, we strongly encourage you all to double-check the address info when you receive verification emails from fulfilment companies.

Thanks everyone,

The TTG Team

Latest Shipping Info for all Regions
about 3 years ago – Tue, Feb 09, 2021 at 06:33:34 PM

Hello backers! This is just a quick update on the current stages of each region’s delivery status.

USA/Canada/ROW - The entire shipment has arrived and has now cleared all customs. All stock is now at our fulfilment center in Florida. This massive amount of stock comprising of thousands of items is currently going through the fulfilment centers processing.

New Zealand - All stock has arrived in NZ and is currently going through customs clearance. As with many countries, customs are in a heightened state, so we have been informed that it might not be as quick as normal to clear. However, as TTG are fulfilling all orders ourselves, we will be able to send items out very quickly once the stock arrives at our warehouse facility.

Asia - All stock has arrived at the region's fulfilment center and is being packed for delivery. They are currently going through address checks for all orders.

UK - All stock has arrived in the UK port and is currently going through customs clearance.  Based on available information, we are expecting the stock to clear customs by the 15th Feb. We will update backers in the UK when the shipment has cleared customs and on route to our fulfilment center.

EU - All stock has arrived at the port in Germany and is currently going through customs clearance.  Based on available information, we are expecting the stock to clear customs by the 18th Feb. We will update backers in the EU when the shipment has cleared customs and on route to our fulfilment center.

Australia - After one of the more unexpected shipping challenges, our partners finally secured shipping for the Australia container. The shipment left the port in China on the 6th February on the vessel “AS Carlotta“, and we should have an ETA in a few days. Usually, shipments between these countries are approx. 2-3 weeks. 

All Regions - Each region's fulfilment center will have its own process for dealing with any product and/or order tracking issues. This information will be sent to each backer at the time of delivery along with tracking numbers.

Before they start the delivery process, backers will be contacted, and there will be a chance to update addresses if required. However, until that time, you can still DM us here on Kickstarter, and we can make any address updates for you.

Thanks again everyone. We are so close and so excited to see Hagglethon Hollow arrive safety in your homes and onto your tabletops.

The TTG Team